Content - FAQ

Frequently Asked Questions

General Topics

fold faq I want to run todoyu on my own servers. Any hardware requirements?

There are actually no minimal hardware requirements. All you need is a standard web server that can efficiently run todoyu.

More information about software requirements can be found here. Once you're having todoyu installed and running, you can manage unlimited number of users and projects.

P.S. Although Linux based platform is our recommended server box you're able to install todoyu under any OS of your choice because it is platform independent.

Category: General topics
fold faq What web browsers do work with todoyu?

todoyu runs on all newer major browsers, which are:

  • Firefox 3.x, Firefox 4, Firefox 5 and we know Firefox 6 Beta is also ok
  • Internet Explorer 8, Internet Explorer 9
  • Chrome 8 - Chrome 13 (as you know there is a new version every other week - we try hard to keep up with it...)
  • Opera 10, Opera 11
  • Safari 4, Safari 5

Our favorites are currently (11.08.11 ) FF 5 and Chrome 13, but with every new version we have to reconsider ;-)

Category: General topics
fold faq Is todoyu Open Source?

Yes, the source code of todoyu is published under the BSD License. Find here more information about the software license.

Our Commitment to Open Source

We have been asked by some of you, if todoyu will be free also in the future. Our clear answer is: YES. We are strongly commited to open source and free software. We guarantee you that it will stay free for you to download.

Our business model for todoyu is based on future todoyu extensions mainly for professional use (e.g. billing, resource planning). Also we are offering SaaS packages for users looking for a way to get todoyu without having to install and host it by themselves.

The software, the core of todoyu, is and will be free to download and use for everyone.

Category: General topics
fold faq Will todoyu be available in more languages?

Is the language you are looking for still missing? Are you interested in working on a translation? We support your efforts. And by the way, you don't need necessarily to be a developer. We show you how it works. Check here of how you can contribute to todoyu.

Category: General topics

Installation

fold faq I want to re-run the installer but only update is possible

when wanting to re-run the installation from scratch, please make sure to delete todoyu's session cookie in your browser before.

Category: Installation
fold faq Installation: Browser wants to download php-file

Maybe your server has a problem with a setting in the .htaccess file.

Please open the .htaccess file (which is in the root folder of todoyu) with a text editor. Remove (or comment with #) the following line:

AddType application/x-httpd-php5 .php

If you can't see the file, please enable your system to show hidden files.

Category: Installation
fold faq Installation: PHP Fatal error "Call to undefined function mb_strlen()"

todoyu requires the multibyte functions to handle UTF-8 characters correctly.
It seems that on your server the multibyte extension for PHP isn't enabled.

To solve the problem, please install the PHP module php_mbstring on your server.

For further information please have a look at the PHP Manual about Multibyte String

Category: Installation
fold faq Installation: The installer does not start

The Installer should start automatically. If it does not and you see the todoyu login-page (often with PHP errors) instead, please check if the file .htaccess exists in the root directory.

Some unpacking tools aren't capable of extracting hidden system files (as .htaccess is).

Please try unpacking with another tool to get the .htaccess file.

You can proceed without a .htaccess file too: just call the Installer directly with <toyoyuURL>/install

Category: Installation

Extension Project Billing

fold faq Can I mix "fixed price" and "time and material" costs in a project?

Yes, you always have the option to charge either by tracked time (or chargable time) or by a fixed price.

fold faq Does the billing support some kind of approval workflow?

Yes, you can apply a hierarchical, role based multi-person approval process to your invoices.

fold faq The billing of T&M (time and material) projects is based on the tracked time. How can I influence the wrongly tracked time?

The tracked time can be influenced by editing it directly in the corresponding task. We recommend this only if you really have tracked the time wrongly. We use the tracked time also for the personal timesheet and not only for billing purposes. So it might be possible that you do not want to charge the tracked hours, but less (or more).

The better way to influence the time you'd like to charge is to use the "Chargeable Time" option:
Just edit the tracked time in the corresponding tasks and you'll find two time fields: The Tracked Time and the Chargable Time. As long as the chargable time is set to 0 the tracked time will be used. As soon as you change the chargable time this will be used for the invoicings. This way you do not change the correctly tracked time but only the chargable time. The tracked time might be also used for reportings (there is even a report comparing tracked times to chargable times).

fold faq Are prepayments supported?

Prepayments are supported in fixed price projects. In T&M projects this is not supported (since in these kind of projects this does not really make sense).

fold faq Are different rates per activity type supported?

Yes, that feature is integrated in todoyu. 

Hourly rates are grouped into so called “Rate sets”. Rate sets (and their respectively included rates) define the hourly rate charged for the activity type of a task. You can have several rate sets in todoyu - this way you also can assign different rate sets to different projects.

SaaS Packages

fold faq Any questions before you sign up?

If you have questions about todoyu or the sign up process just submit your question and we’ll get right back to you.

Category: SaaS Packages
fold faq What types of payment do you accept?

Currently we accept only PayPal. We do not accept credit card payment directly, but PayPal accepts all major credit cards. At this time we only accept payments online. So, we will not be able to accept a cheque, invoice you, or take an order over the phone.

Category: SaaS Packages
fold faq Are there per-user fees?

No. Every SaaS package comes with unlimited todoyu users for your company and clients.

Depending on the SaaS package you are using, the server hardware resources allocated to your installation will be limited. Therefore we stated the recommended number of users per SaaS package.

Category: SaaS Packages

Trial

fold faq Missing a feature?

You subscribed to the trial package and during testing you get the feeling that an important feature for you is missing. What to do? Report it to us by either send an e-mail or even better share it with others at the message board.

We are happy to hear from your trial experiences!

Category: Trial
fold faq Do I get a 30-day free trial if I upgrade?

The 30-day free trial only applies if you sign up for a trial plan, not to a paid package. There is no free trial period offered for the paid SaaS packages.

If you want to try before you buy, sign up for the 30-day free trial package.

Category: Trial
fold faq How does the 30-day free trial work?

If you sign up for the 30-day free trial, you get access to the full package of the software as described above.

10 days before your trial period expires, you receive an e-mail from us. You can then choose to upgrade to one of the paid SaaS packages or let the trial expire. When signing up for the upgrade, you get the option to take over your data from the trial, or begin with a fresh installation without data.

In case you wish not to upgrade and let the trial expire, your account and all data will be deleted.

Category: Trial

Safety & Security

fold faq Where is my data stored when I use your SaaS package?

The modern high-performance servers are located in a safe datacenter located in Zurich/Switzerland. All servers have daily backups and are maintained by very professional server admins employed by snowflake.

If you go for the top-notch SaaS package we even offer a real time backup (point in time recovery)!

Category: Safety & Security
fold faq Is my data safe and secure?

Our state-of-the-art computer servers are protected by biometric locks and 24-hour surveillance. Our product software and infrastructure is updated regularly with the latest security patches. All todoyu SaaS packages include SSL encryption to keep your data safe.

Category: Safety & Security
fold faq Got terms of service and privacy policies?

Here are our Terms of Service and our Privacy Policy.

Category: Safety & Security

Development

fold faq Where can i get started to learn how to develop todoyu extensions?

If you would like to create your own extensions or contribute to the development of todoyu, the following resources will provide you with information on how to get started:

Category: Development

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